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Tech-Savvy & Customer Support Virtual Assistant (Part-Time)

We’re hiring a proactive, tech-savvy Virtual Assistant to support the development and growth of AI Content Studio, a fast-growing SaaS (software-as-a-service) application. You’ll work closely with the product from the inside, starting with creating training videos that explain the app’s features and building a knowledge base for customers.

This role is ideal for someone who enjoys learning new software, creating clear instructional content, and helping users succeed. As you become familiar with the platform, your responsibilities will expand to customer support, feature testing, webinar assistance, and general administrative tasks, giving you hands-on SaaS experience and the chance to grow alongside the app.

Schedule

  • Part-Time — 20 hours per week

Key Responsibilities:

  • Create screen recordings demonstrating AI Content Studio features

  • Use provided scripts and selected avatars to help produce training videos

  • Assist with AI-generated voiceovers using tools such as HeyGen, ElevenLabs, or Synthesia

  • Help build a library of training resources for customers

  • Assist customers through the support mailbox and community platform

  • Learn the app thoroughly to answer questions and guide users

  • Maintain consistent, helpful customer communication

  • Test new features and report issues or feedback

  • Document processes and create SOPs or Loom tutorials

  • Help develop templates and maintain a knowledge base

  • Assist with webinars and related tasks

  • Provide general executive and administrative support as needed

  • Adapt to evolving responsibilities as the app grows

Tools & Platforms:

  • AI Content Studio

  • Claude

  • GoHighLevel (GHL)

  • Google Workspace / Gmail

  • HeyGen, ElevenLabs, or Synthesia

  • Skool community platform

  • WhatsApp

Qualifications:

  • Tech-savvy and comfortable learning SaaS platforms

  • Able to create clear screen recordings and instructional content

  • Strong written English communication and customer support skills

  • Comfortable using AI tools and learning new software

  • Able to follow scripts and maintain the established brand voice

  • Familiarity with GoHighLevel, Claude, or AI video tools is a plus

Preferred Personality Traits:

  • Detail-oriented and organized

  • Proactive and self-motivated

  • Patient and helpful when guiding users

  • Curious and quick to learn new tools

  • Adaptable to changing priorities

Technical Requirements:

  • Laptop/PC with minimum i5 processor and 8GB RAM

  • Internet speed of at least 10 Mbps download / 5 Mbps upload

  • Backup internet source (mobile data or pocket WiFi)

  • Headset with mic and webcam

  • Quiet and professional home workspace

If you are tech-savvy, love learning new tools, and enjoy helping others succeed, we encourage you to apply and grow with a fast-evolving SaaS platform.